About Us

We are a small family company completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@paulabolton.com

Making A Purchase

We accept credit card payment. Our prices are in UK £ sterling: if you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency. As a guide, based on currency conversion rates at April 2017, £1 is approximately equal to $1.25 or €1.15.

We accept Visa, Mastercard, Maestro and Paypal. You may send your credit card information via phone or securely over this website.We suggest you do NOT use ordinary email.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

Shipping And Handling

We make a shipping and handling charge of £5.70 inclusive of VAT for UK deliveries of any size,£8.00 for the rest of the world. For orders from outside the European Union the VAT can be deducted.

Delivery Schedule

We ship your order right away if we have the items in stock. We will normally send your order to you in 28 working days, and in most cases much sooner.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, the 20% VAT has already been added to the price All other orders are VAT free and you should click the exempt button to reduce VAT to zero . Please note that if you are ordering from outside the European Union, you may have to pay import duty in your own country. We reserve the right to adjust the included VAT element if/when the UK VAT rate changes from 20%.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

Our jewellery is made from different materials as indicated in the Catalogue

Silver is Sterling Silver (925) Any gold is 18 carat goldplate.

Copper in most case has silverplated highlights.

Pearls are freshwater and have silver fittings.

Resin jewellery is hand made from (you guessed it) resin.

Every reasonable care has been taken to ensure that our descriptions are accurate, however all sizes given are approximate. We sometimes have to change product specification without prior notice.

Reaching Us

If you need to reach us, please either:

- email us at sales@paulabolton.com

- telephone on +44 (0) 208 3916 067

- fax us on + NA

- write to us at:

The Paula Bolton Collection Ltd

37 Trident Court, 1 Oakcroft Road,

CHESSINGTON, KT9 1BD

United Kingcom

Privacy Policy

From May 2018 the Data Protection Rules have been updated. As a result The Paula Bolton Collection Ltd (The Company) has created this Privacy Notice to tell you what personal details we hold, why we need them and how we will keep them.

We ask for

Name and Address

Email address

Telephone number.

We never have access to your bank details entered through our website as these are encrypted and processed separately.

Why do we ask for the details.

We supply jewellery to individuals from our online catalogue and need the above details to provide a customer service.

We may contact customers by email, letter or telephone if necessary and occasionally if we want to tell them of developments such as new items in the online catalogue.

How will we keep the details.

Your personal details will be held securely on computer system until the supply process is complete and no reason remains for continuing to hold the details.

Only directors and certain employees of The Company will have access to your details and then only for the purposes of the company.

The Company will not give or sell your personal details to a third party organisation.

On request in writing or by email ( sales@paulabolton.com ) at any time we will not contact you further and will delete your personal details, unless obliged to retain them.

Returns Policy

If you are not completely happy with any purchase from our catalogue, simply return it within 30 days, unused and in its original packaging, for replacement, exchange or refund. Please indicate to us why you are returning the item, and let us know whether you require the item to be replaced, exchanged for another item or whether you would prefer a refund.

Please note that for hygiene reasons, earrings cannot be returned unless faulty.