About Us

We are a small family company completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@paulabolton.com

Making A Purchase

We accept credit card payment. Our prices are in UK £ sterling: if you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency. As a guide, based on currency conversion rates at April 2017, £1 is approximately equal to $1.25 or €1.15.

We accept Visa, Mastercard, Maestro and Paypal. You may send your credit card information via phone or securely over this website.We suggest you do NOT use ordinary email.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

Shipping And Handling

We make a shipping and handling charge of £5.70 inclusive of VAT for UK deliveries of any size,£8.00 for the rest of the world. For orders from outside the European Union the VAT can be deducted.

Delivery Schedule

We ship your order right away if we have the items in stock. We will normally send your order to you in 28 working days, and in most cases much sooner.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, the 20% VAT has already been added to the price All other orders are VAT free and you should click the exempt button to reduce VAT to zero . Please note that if you are ordering from outside the European Union, you may have to pay import duty in your own country. We reserve the right to adjust the included VAT element if/when the UK VAT rate changes from 20%.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

Our jewellery is made from different materials as indicated in the Catalogue

Silver is Sterling Silver (925) Any gold is 18 carat goldplate.

Copper in most case has silverplated highlights.

Pearls are freshwater and have silver fittings.

Resin jewellery is hand made from (you guessed it) resin.

Every reasonable care has been taken to ensure that our descriptions are accurate, however all sizes given are approximate. We sometimes have to change product specification without prior notice.

Reaching Us

If you need to reach us, please either:

- email us at sales@paulabolton.com

- telephone on +44 (0) 208 3916 067

- fax us on + NA

- write to us at:

The Paula Bolton Collection Ltd

37 Trident Court, 1 Oakcroft Road,

CHESSINGTON, KT9 1BD

United Kingcom

Privacy Policy

Privacy Policy Overview

This Privacy Policy sets out how The Paula Bolton Collection Ltd ("Paula Bolton", "the company", "we", "our", "us") collects, uses and protects any information that you provide to the company through your use of this website, including purchasing a product, signing up to receive marketing material or other enquiries.

The Paula Bolton Collection Ltd is a company incorporated in England and our company number is 0459 1897. We are a data controller registered with the Information Commissioner.

We may update and change our Privacy Policy from time to time. We will notify you of any significant changes but recommend you review this Privacy Policy regularly to ensure that you are fully aware of how and why we are using your information.

This website is not intended for children and we do not knowingly collect data relating to children.

1. Collection of personal information

You may provide personal information to us in a number of ways, such as:

" Making a purchase through our website

" Request marketing/promotional material

" Correspondence with us by post, phone, email or otherwise

The types of personal information you provide to us may include:

" Contact information (such as name, postal address, email address and mobile or other phone number)

" Shipping and billing information (such as delivery address, and billing address)

We do not collect any financial information. Your financial information is encrypted by secure payment providers (Credit Call and PayPal) who process payments.

As you interact with our website, we may automatically collect Usage Data and Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

2. How we use your personal data

We collect your information to enable us:

" To perform our contract with you

This includes processing your order, taking your payment and providing you with customer support.

" To carry out our legitimate business interests

This includes distributing marketing material, communications about upcoming events and promotions and also for internal research and development purposes.

" Comply with a legal or regulatory obligation

If we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

3. With whom we share your personal information

The Company will not give or sell your personal details to a third party organisation

In the unlikely event that our business assets are sold or purchased by another company, our data records will be sold too as part of our business

4. How we secure your personal information

While no website can guarantee perfect security, we have implemented and maintain appropriate physical, administrative, technical and organisational measures to protect your personal information against unauthorised or unlawful access, use or disclosure.

5. How long we keep your information

We only keep your information for as long as required to complete our contractual obligation with you, for the purposes outlined in this policy and for any legal or audit purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

6. Your rights

Your rights over how your personal information is used include:

" The right to access

You are able to request a copy of information that we hold about you

" The right to correction and deletion

This includes the correction, amending or updating of information you have given us or the request to delete such information.

" The right to restriction of processing and objection

You can request the restriction of the processing of your personal information, when you indicate that the information is inaccurate, or where you have requested the deletion of your information or when you have objected to the processing of your information.

" The right to data portability

You can ask us to pass the information we hold on you to a third party in machine readable format.

To exercise any of your rights, please contact us per the contact details provided below.

If you have any complaints, you can contact us (see details below) and we'll do our utmost to resolve matters. If, after contacting us, you feel your complaint has not been dealt with satisfactorily, the supervisory authority for data protection in the UK is the Information Commissioner's Office (ICO) which you can contact on 0303 123 1113 or via their website at ico.org.uk.

7. Contact us

If you have any questions or comments about this Privacy Policy, or if you would like to exercise your rights, please contact us by email at sales@paulabolton.com or telephone on: 020 8391 3067. You also may write to:

The Paula Bolton Collection Ltd

37 Trident Court,

1 Oakcroft Road,

CHESSINGTON,

KT9 1BD

United Kingdom

Returns Policy

If you are not completely happy with any purchase from our catalogue, simply return it within 30 days, unused and in its original packaging, for replacement, exchange or refund. Please indicate to us why you are returning the item, and let us know whether you require the item to be replaced, exchanged for another item or whether you would prefer a refund.

Please note that for hygiene reasons, earrings cannot be returned unless faulty.